The Yorkshire Resin Company – Privacy policy

Here at The Yorkshire Resin Company we respect everyone’s privacy and are fully committed to protecting your personal data. Our privacy policy is here to inform you how we look after your personal data when you visit our site and to inform you of your privacy rights and how the law protects you, regardless of how you first visited our site.

Privacy policies purposes aims are given you information on how a website collects and processes your personal data using their website this includes any/all data you provide through the website and other social media platforms. Below is The Yorkshire Resin Company’s privacy policy.

It’s important that you read and understand our privacy policy so that you’re fully aware of how we as a company use your personal data.

The Yorkshire Resin company as the controller and responsible for your personal data will be referred to as “we”, “us”, “our” throughout this policy.

IF YOU HAVE ANY QUESTIONS – We have a data privacy management team that can answer any privacy or policy practice questions you may have, you can contact them via the below details.

The Yorkshire Resin Company

info@theyorkshireresincompany.co.uk

Unit 10 Howley Park Road East, Morley, LS27 0SW

You have the right to make a complaint at anytime to the information commissioner’s office (ICO) the UK regulator for data protection issues (www.ico.org.uk)

As a first point of contact we would appreciate the chance to deal with any concerns before you contact the ICO in the first instance.

We always strive to keep our privacy policy regularly updated, it is also important that the personal data we hold about you is accurate and current. It’s your responsibility to keep us informed if your personal data changes during your relationship with The Yorkshire Resin Company.

Third party links

The Yorkshire Resin Company website may include links to third party websites, plug-ins, and applications. Clicking on these links or enabling connection will allow third parties to collect and share data about you. We don’t control these third-party websites and are not responsible for their own privacy statements and policies. When leaving our site, we actively encourage you to read the privacy policy of all websites you visit.

Data collected.

Any information about any individual or personal information in which a person can be identified is personal data. It does not include anonymous data (data that has been removed).

As a company The Yorkshire Resin Company we may collect, use, store and transfer different kinds of personal data, these are listed below:

• Identity data such as first name, surname, and title
• Contact data this includes installation address and billing address if different, email address and contact number.
• Transaction data this is details about payments made to us and any of products and services you may have purchased from us.
• Technical data is data used to visit our site, this includes IP address, browser type and version, time, operating system, and platform and/or any other technology devices you may use to visit our site.
• Profile data this is all purchase information you make with us for our products and services we provide.
• Usage data This is how and when you use our website.
• Marketing and communication data, this is your preferences in receiving marketing from us and our third-party sites, along with your communication preferences.

The Yorkshire Resin Company collect, use, and share aggregated data, this includes information such as statistical and demographic, but not limited to for any purpose. Aggregated dada is not considered personal data in law, as such this data cannot directly or indirectly reveal identities. An example of aggregated data is a collection of data combined to suggest our customers demographics.

At no point do we collect special categories of personal data, this would include race, ethnicity, political views, health etc. Nor do we collect information regards criminal convictions and offences.

Collection of personal data

Methods we take to collect data:

• Responding to social media
• Feedback
• Direct interactions such as telephone calls, post, emails
• Entering competitions or promotions
• Automated collection, as you use and navigate our website, we will receive data by using cookies, server logs and other similar technology.
• Third party publications:
• Analytics such as Google, based outside the UK
• Advertising networks such as Google, social media, based outside the UK
• Search information providers, based inside and outside the UK

How we use your personal data

Personal data is only used as and when the law allows us to so, some of the most common circumstances we’ll use personal data:

• To perform an agreement of installation and site survey with you
• Where we need to comply with legal obligations
• Sharing contact details with sales teams and installations teams.

We’ve stated a description of all intended ways we plan to use your personal data, and which of the legal bases we rely on to do so, identifying with legitimate interests are where appropriate.

You have the right to withdraw consent to marketing at any time by contacting us.

Your personal data may be processed for more than one lawful ground depending on the specific purposes for which we are using your data.

Marketing and communications

Our aim and goal are to ultimately provide you with choices regarding personal data uses, more so around marketing and communications.

Opting out – This will not apply to personal data provided to us because of a product/service purchase or warranty registration.

Cookies

Your browser settings can refuse all or some cookies, or to alert you when websites set or access cookies. If you do disable or refuse cookies, please note that some parts of the website may not be accessible. For more information on our cookies policy please visit our cookies policy page.

Change of purpose

We’ll only use your personal data for the purposes for which collected, unless we reasonably consider that a need to use it for another reason is inline and compatible for the original purpose.

For further information regards change of purpose please contact us.

We may process personal data without your knowledge or consent, in compliance with the above rules, where this is required and permitted by law.

Disclosures of personal data

Shared personal data with other parties:

• Internal Third Parties as set out in the Glossary.

• External Third Parties as set out in the Glossary.

• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and use with accordance of the law, always.

International transfers

We use many third parties that are based outside of the UK, so this will include processing of your personal data transferring outside the UK.

At all times we ensure a similar degree of protection is afforded to it by ensuring at least one the following safeguards is implemented.

• Transfer of personal data to countries that have been deemed to provide an adequate level of protection.
• Service provider with specific contracts approved for use in the UK, giving the same level of protection of personal data as the UK.

If further information is needed, please contact us for more details.

Data security

The Yorkshire Resin Company has in place appropriate security measures to prevent data from being accidently lost, or accessed without authorisation, altered, or disclosed. Further to this we limit personal data to only employees within the business that need access. Processing your personal data within our instructions and subject to a duty of confidentiality.

Guidelines and procedures are in place to deal with any suspected personal data breach, you’ll be notified and any applicable regulator of a breach where we are legally required to do so.

Data retention

The Yorkshire Resin Company retains personal data for as long as deemed reasonably necessary to fulfil the purpose we collected it. In the event of a complaint, we may keep your personal data for longer if we reasonably believe there is a prospect of litigation in respect to our relationship.

We’ll determine an appropriate retention period of personal data based on:

• Amount of data
• Nature and sensitivity
• Potential risk of harm from unauthorised disclosure
• Purpose of personal data collected and if we can still achieve that purpose.
• Legal, tax and accounting requirements

Your legal rights (a)

Under some circumstances, you have rights under data protection laws and regulations, these include:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise these please contact us, no fee is normally requested. There is no fee to access personal information, however if deemed necessary a fee may be applied if your request is unfounded, repetitive, or excessive. We have the right to comply if deemed in these circumstances.

To comply with your request specific information from you to help with communication maybe needed to confirm identity to ensure that personal data is not disclosed to any person that has not the right to receive it.

All legitimate requests will be responded to within one month, occasionally it may take longer depending on the circumstances and complex the request is, in such circumstance we’ll keep you notified.

Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.

We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

External Third Parties

• Service providers based in the United Kingdom, European Union and United States of America who provide IT and system administration services, for example Google, Facebook and Whatsapp.
• Professional advisers including lawyers, bankers, auditors, and insurers based in United Kingdom, European Union and United States of America who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom, European Union and United States of America who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS (b)

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful, but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Request transfer of personal data to a third party

The Yorkshire Resin Company will provide you or a third party you have instructed your personal data we hold on to record for you. This will only include initial automated information provided to us with consent in regards personal data.

Withdrawal of consent can be made at any point in time if you do remove consent and we can’t fusil our products and services to you this will be advised at the point of withdrawal of consent.

This privacy policy was last update and modified on: 8^th November 2023